Melbet Software FAQ
All Your Questions Answered Here

Yes. You must be at least 18 years old to register on Melbet Software. Make sure to enter your correct date of birth during registration. If your age cannot be verified during KYC, your account may be suspended.

No. Under Melbet Software's policy, each person may only hold one account. Attempting to create multiple accounts using the same name, address, or banking details may result in all accounts being closed and balances forfeited.

KYC (Know Your Customer) is the identity verification process. To increase withdrawal limits or make large withdrawals, you'll need to submit a copy of your NID or passport along with a selfie. This is required to prevent fraud and keep your account secure.

After logging in, you can update your phone number, email, and password from Account Settings. To change your name or date of birth, contact the support team — KYC documents may be required.

On the login page, click the "Forgot Password?" link. A reset link or OTP will be sent to your registered email or phone number. Use it to set a new password. The reset link is valid for 15 minutes.

Yes, you can close your account at any time. Make sure to withdraw any remaining balance first. Email our support team and your account will be closed within 7 business days. For breaks related to responsible gaming, Responsible Gaming Visit the page.

Yes. Melbet Software fully supports Bangladeshi users. Transactions in BDT, a Bangla interface, and payment methods including Mobile Pay, Nagad, and Rocket are all supported.

The minimum deposit on Melbet Software is just ৳500. This makes it highly accessible for bettors in Bangladesh. Limits may vary depending on the payment method used.

Mobile banking withdrawals (Mobile Pay/Nagad) are typically completed within 15 minutes to 2 hours. Bank transfers may take 1–3 business days. Completed KYC verification helps speed up the process.

Melbet Software does not charge any withdrawal fees. However, your payment provider (such as Mobile Pay) may apply their own charges. Always check the relevant platform's fees before making a transaction.

Wait 30 minutes first. If the deposit still hasn't appeared, take a screenshot of the transaction along with the Transaction ID and contact our support team. Issues are typically resolved within 2–4 hours.

Standard accounts have a daily withdrawal limit of ৳2,00,000. VIP members enjoy a significantly higher limit. Accounts with completed KYC verification can have their limit increased further.

No. For security reasons, withdrawals can only be made to the mobile number or bank account registered to your account. Requests to withdraw to third-party accounts will be declined.

Wagering requirement refers to how many times you must bet before withdrawing a bonus. For example, a ৳1,000 bonus with a 5x wagering requirement means you need to place ৳5,000 in bets. Each bonus has its own terms, so before claiming any bonus, Bonus Page Read.

Bonuses must generally be used within 30 days of being credited. Any unused bonus will be automatically cancelled once the validity period ends. You can check the expiry date for each bonus in the Bonus Center.

A portion of your losses is returned as cashback at set intervals. For example, a 10% weekly cashback means 10% of your total losses that week will be credited back to your account. Latest Offers on the Promotions page View.

Yes. Through Melbet Software's referral program, both you and your friend receive a bonus when you refer them. Once your referred friend makes their first deposit, the referral bonus will be credited to your account. Details on the Promotions page View.

Bonuses are cancelled if the terms are violated or they expire. When a bonus is cancelled, only the bonus amount is removed — your own deposited funds remain untouched. If you have any questions, please contact support.

Live betting means placing bets on ongoing matches at real-time odds. The odds shift as the match situation changes. Log in, go to the Live section on your dashboard, and pick the match you want.

Once a bet is confirmed, it generally cannot be cancelled. However, if the Cash Out feature is available, you can exit the bet before the match ends — though you may not receive the full amount.

If a match is cancelled or abandoned, the stake for that bet will be fully refunded. The refunded amount will be credited to your account within 24 hours.

The minimum bet is just ৳50. Maximum limits vary by sport and match. VIP members can place higher-value bets. The limit for a specific match will be displayed on the bet slip.

Yes, Melbet Software supports Accumulator (Parlay) bets. Adding multiple events to a single bet slip combines the odds, giving you the chance to win significantly more — though all selections must win.

2FA, or Two-Factor Authentication, adds an extra layer of security to your account. To enable it, go to Account Settings > Security after logging in. From then on, each login will require both your password and a code sent to your phone.

Change your password immediately and notify the support team. Check active sessions in your account settings and end any unrecognised ones. If you haven't enabled 2FA yet, do it now.

Never. No Melbet Software staff or support agent will ever ask for your password or OTP. If someone does, it is a phishing attempt — do not share anything and report it to us immediately.

A strong password should include:

• At least 8 characters
• Mix of uppercase and lowercase letters
• Numbers and special characters (@, #, ! etc.)
• Avoid personal details (date of birth, name)

Every bet earns you points. Reach a set points threshold to advance to the next VIP tier — the higher the tier, the greater the rewards. Keep betting regularly and your points accumulate automatically.

VIP points on active accounts never expire. However, if there is no betting activity for 90 days, your points may decrease. Stay active regularly to keep earning and accumulating points.

If the required betting volume is not met within a calendar month, your VIP tier may be downgraded. Regular betting activity is needed to maintain your tier. Retention requirements for each tier on the VIP page Provided.

Yes, our support team is fully equipped to assist you in Bengali. Just write to us in Bengali via live chat and we'll respond in your language. A dedicated support team for Bangladeshi users is always on hand.

First, report the issue via live chat or email. If you don't hear back within 24 hours, send a detailed email to support@melbetsoftware.com with "Complaint" as the subject. All complaints are processed within 72 hours.

Melbet Software is committed to responsible gaming. To set deposit limits, take a self-exclusion break, or close your account, Responsible Gaming Visit the page or contact support.