Melbet Software Privacy Policy

Introduction

This Privacy Policy ("Policy") governs the handling of information between Melbet Software ("we", "us", "Platform") and all its users ("you", "member"). By using the Melbet Software website or app, you agree to this Privacy Policy.

We believe data protection is more than a legal obligation — it is the foundation of the trust we build with our users. That is why Melbet Software is always transparent about what information it collects, why it collects it, and how it will be used.

This Privacy Policy has been drafted in compliance with the Bangladesh Digital Security Act and international data protection standards. You will be notified of any changes via your registered email.

What Information We Collect

Melbet Software collects certain types of information to deliver its services. Full details are provided below.

Personally Identifiable Information

• At Registration: Full name, date of birth, email address, mobile number, and residential address.
• For KYC Verification: A copy of your national ID or passport, along with a selfie photo.
• Payment Information: Mobile banking numbers (Mobile Pay, Nagad, Rocket) and bank account details. Full card numbers and PINs are never collected or stored.

Automatically Collected Information

• IP address, device type, and operating system.
• Browser type and version.
• Activity logs on the platform — when you logged in, which pages you visited, and how long you spent on each.
• Betting history and transaction records.
• Cookie and session data (details below).

Optional Information

• Profile photo.
• Preferred language and communication settings.
• Messages sent to support and details of any complaints.

How Your Information Is Used

Melbet Software uses the data it collects for the following purposes.

Purpose	Data Used	Legal Basis
Account Creation & Management	Name, Email, Mobile	Contract Performance
Identity Verification (KYC)	NID, Passport	Legal Obligations
Payment Processing	Payment Information	Contract Performance
Fraud Prevention	IP & Log Data	Legitimate Interest
Customer Support	Contact Information	Contract Performance
Marketing Emails	Email, Preferences	Consent
Platform Improvement	Usage Patterns	Legitimate Interest

You may opt out of marketing communications at any time by clicking the "Unsubscribe" link in any email or by contacting our support team.

Cookie Policy

Melbet Software uses cookies to ensure the platform functions properly and to enhance the user experience.

Cookie Type

• Essential Cookies: Login sessions and security tokens — the platform cannot function without them.
• Functional Cookies: Remembers your language preference and theme settings.
• Analytics Cookies: Helps us understand which pages are used most. This data is anonymous.
• Marketing Cookies: Only with your consent — used to show you relevant offers.

You can disable or clear cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.

Data Sharing & Third Parties

Melbet Software never sells or rents your personal information. However, data may be shared in the limited circumstances outlined below.

• Payment Processor: Only the information necessary to complete a transaction — nothing more.
• Technology Service Providers: Hosting, cloud storage, and email service providers are all bound by strict confidentiality agreements.
• Legal Authorities: Upon a valid court order or a lawful request from a regulatory authority.
• Anti-Fraud Organizations: For investigations into money laundering or fraud.

Data Retention Period

How long your data is retained depends on the type of information and applicable legal requirements.

• Account Details: While your account is active and for an additional 5 Years।
• Transaction Records: Minimum as required by law 7 Years।
• Cookie Data: Session cookies are cleared when the browser is closed; persistent cookies last a maximum of 12 months.
• Support Message: Automatically deleted 3 years after the issue is resolved.
• Marketing Data: Deleted within 30 days of opt-out.

Security Measures

Melbet Software uses industry-standard technology to keep your information secure.

• 256-Bit SSL/TLS Encryption: All data transfers across the website and app are encrypted.
• Two-Factor Authentication (2FA): OTP verification for an added layer of account security.
• Firewall & Intrusion Detection: Round-the-clock monitoring for cyber threats.
• Data Center Security: Our servers are hosted in ISO 27001 certified data centers.
• Regular Security Audits: Regular third-party penetration testing.

That said, no digital system is completely immune. Keep your password strong, change it regularly, and always log out after using an unfamiliar device.

Your Data Rights

As a Melbet Software member, you have the following rights over your own data.

• Right to Access: You may request a full overview of the data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: Unless required by law, you may request that your data be deleted after your account is closed.
• Right to Restrict Processing: You can restrict how your data is used for specific purposes.
• Data Portability: You can request a copy of your data in a machine-readable format.
• Right to Object: You may object to your data being used for marketing or profiling.

To exercise these rights support@melbetsoftware.com Email us at the address provided. We will respond within 30 days of receiving your request.

Minor Protection

Melbet Software is strictly not intended for anyone under the age of 18. We do not knowingly collect personal information from minors.

If it is found that a minor has created an account, that account and all associated data will be deleted immediately. Parents or guardians with concerns are welcome to contact us.

Changes to the Privacy Policy

Melbet Software reserves the right to update this Privacy Policy. For significant changes, you will be notified at least 14 days in advance via your registered email or a notification on the platform.

Continued use of the platform after any changes take effect will be considered acceptance of the updated policy. Previous versions of the policy are available upon request.

Contact & Complaints

For any questions, concerns, or complaints regarding our privacy policy, please reach out using the contact details below.

• Email: support@melbetsoftware.com
• Subject: Write "Privacy Request" in the subject line of your email.
• Live Chat: Click the support icon on the platform.
• Response Time: Within 24 to 48 hours.

For answers to common questions, visit our FAQ Page View.